Soft Skills for Your Paraprofessional Toolkit:
Customer Service and Time Management
Presented by the Florida Library Association
Date: Tuesday, May 10, 2016
Time: 11:00 am – 1:00 pm, ET
Cost: FREE and open to all Florida library staff
Library support staff, or library paraprofessionals, is involved in all library operations at all levels. They are often the first contact for library users. These webinars are intended to educate staff on topics related to library skills and making a good first impression to the public and other staff.
Session One: Customer Service: Creating a Positive Work Environment – ideas on promoting a positive, helpful environment for staff and patrons.
- Learn the tools that are at your library
- Key ideas on promoting a positive environment
- Find different means of customer service inspiration
Phyllis Gorshe is the Library Director of the Dunedin Public Library and has been a librarian with the City of Dunedin since 2000. Phyllis has worked as a Law Librarian, Youth Services Librarian and Reference Librarian. She loves her current job as Director and has worked on numerous initiatives such as online resources, an award winning seed library, collaboration with local organizations and schools along with being involved in libraries and literacy at the County and State level.
Session Two: Do you feel stuck on a big project?
Based on the book, Getting Things Done by David Allen, participants will be able to:
- Identify dead end models
- Learn the five components of a project / meeting
- Uncover best practices for each component
- Discover the source of procrastination and how to overcome it
Doug Crane is the Director of the Palm Beach County Library System. He has presented talks on productivity to SEFLIN, the State Library of Florida, and the Palm Beach County government. His article called “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders” can be found in Public Libraries magazine, Nov/Dec. 2015.