Patron Interactions
Showing 1–20 of 96 resultsSorted by latest
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New!Novare: Beyond Books – Fostering Positive Youth Development in Your Library
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New!Novare: Creative Commons Licenses in Detail with Shanna Hollich
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New!Novare: Library Marketing Made Easy with Kathy Dempsey
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New!Novare: Mastering the Search: Essential Skills for Libraries with Kira Smith
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New!Novare: How to Say “No”
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Niche Academy Webinar – Library Security Solutions
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Niche Academy Webinar – Library Violence Prevention and De-escalation
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Kerry Mensoir & Dr. Steve Albrecht: “Patron De-Escalation Techniques: Using the Science of Human Communications to Get Better Results”
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“Handling Complaints or Protests About Content” with Dr. Steve Albrecht and Barry Trott (Free Version)
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Dr. Steve Albrecht: “Tools for Tense Situations: Reducing Conflicts With Patrons (2023 Update)”
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Dr. Steve Albrecht: “Tools for Tense Situations: “Reducing Conflicts with Patrons As Libraries Return to the New Normal”
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Dr. Steve Albrecht: “The Fentanyl Crisis in Our Libraries: Awareness and a Safe Response “
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Dr. Steve Albrecht: “The Angry Patron” (June 2025)
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Dr. Steve Albrecht: “Stressful Service Situations: A Step-by-Step Guide to Better Conversations With Patrons”
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Dr. Steve Albrecht: “Serving Patrons with Mental Health Issues: Support, Empathy, and Safety”
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Dr. Steve Albrecht: “Serving Library Patrons with Trauma History: An Awareness Building Seminar”
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Dr. Steve Albrecht: “Serving Elderly Patrons at Risk: Prevention Steps for a Fragile Population”
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Dr. Steve Albrecht: “Security for Rural Librarians”
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Dr. Steve Albrecht: “Responding to an Active Shooter in the Library”
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Dr. Steve Albrecht: “Protecting Yourself and Your Patrons: Important Lessons for Library Leaders and Staff from School Shootings”