This training will teach you how to coach your staff on de-escalation. It references these shorter, “Essentials” trainings that are also available in your academy:
- Mistake #1: Saying the wrong things…with your body
- Mistake #2: Violating “the 5-second rule”
- Mistake #3: Ignoring “the bully trap”
- Mistake #4: Having an audience
- How to backup your coworkers
- How to get someone to leave safely
- Mental Illness 1: High risk situations
- Mental Illness 2: Low risk situations
- How to handle someone who is intoxicated
If you do not currently have access to our trainings but would like to chat with someone about a membership, email Megan (meganj@homelesstraining.com) or check out our website (homelesstraining.com).
