- You are serving a customer not a life sentence. Learn how to enjoy your work.
- Your best customers leave quite an impression. Do the same and they won’t leave!
- Customers don’t expect you to be perfect. They expect you to fix things when they go wrong.
- Your customer doesn’t care how much you know until they know how much you care.
- Your most unhappy customers are your greatest source of learning.
- Thank your unhappy customer for bringing the issue to your attention.
- Under-promise and over-deliver.
- If you build a great experience, customers tell each other about that. Word of mouth is very powerful.
- Good customer service costs less than bad customer service.
*Video produced by YouTube user @Alana McKay: https://youtu.be/qGKSruMzYgo
*Text sourced from Lethbridge Public Library Customer Service training materials
