We humans are very interesting beings. The way we think, the way we process information and events, and the stories we create from them, create our everyday behaviors and habits.
In this tutorial, we’ll take a look at how we create stories around our experience with angry library customers. Some of the most common stories we create are self-defeating. Because the stories we create influence our behavior, we’ll look at some common pitfalls in the way we create those stories. When you finish this tutorial, you’ll have some practical tools and a bit of real practice with better ways to handle angry customer situations.
