Welcome to our 90-minute training on Prejudice: How to respond to prejudicial comments from customers. This webinar was originally presented in April 2021 as part of our ongoing monthly trainings.
This training supplements our Homeless De-Escalation Core Training. In this Prejudice: How to respond to prejudicial comments from customers training we will discuss:
- Why most approaches to confronting prejudice actually increase prejudice (according to research!)
- How to use a “Peanut Butter Opener” with people who might react aggressively
- Fifteen (15) strategies to choose from depending on who the person is
Upon completion of the training, your certificate will be available to save or print.
At the Homeless Training Institute, our mission is to train library staff members on how to compassionately and confidently manage problematic behavior from homeless, addicted, and mentally ill individuals.
If your library does not currently have a subscription to our Homeless Training Academy, you can request a free trial (one per organization please) by sending an email to krissie@homelesstraining.com.
To find out more about our trainings, visit http://www.homelesstraining.com/
Speaker
Ryan Dowd
