“All right. Okay. The usual stuff isn’t working.” – Dr. Peter Venkman (Bill Murray) in “Ghostbusters”
On a break from teaching my library workshop, at one of the many libraries I’ve visited across the US, a participant will come up to me and say, “The information you’re giving us is stuff they sure didn’t teach us in library school.”
Sometimes the staffers will say this to me with a gleam in their eyes, as if they are learning the secrets to success; other times it’s a more rueful comment, as if they had missed out on some useful things prior to now.
I’ve heard variations of this same comment many times and it goes back to a point I have often made: this job is more than just books, periodicals, DVDs, video games, literacy programs, research, and providing information; it’s all about people, on both sides of the desk. This session will help you see the parameters, perimeters, and boundaries for your job, as you work to do your best with and for patrons, your colleagues, your bosses, and your library.
About the Speaker
DR. STEVE ALBRECHT. Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield. Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment. He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)
