Welcome to our 60-minute training on Sexual Harassment: How to respond to a customer’s inappropriate comments. This webinar was originally presented in August 2022 as part of our ongoing monthly trainings.
This training supplements our Homeless De-Escalation Core Training which is a 3.5-hour training. In this Sexual Harassment: How to respond to a customer’s inappropriate comments training we will discuss:
- How to respond to inappropriate comments (with LOTS of scripts and video examples)
- What to do when the “Basic Assertive Response” doesn’t work (the harassment doesn’t stop, involved touch, etc.)
- Getting “Pennies in the Cup” and sexual harassment (are the two connected?)
Upon completion of the training, your certificate will be available to save or print.
At the Homeless Training Institute, our mission is to train library staff members on how to compassionately and confidently manage problematic behavior from homeless, addicted, and mentally ill individuals.
If your library does not currently have a subscription to our Homeless Training Academy, you can request a free trial (one per organization please) by sending an email to krissie@homelesstraining.com.
To find out more about our trainings, visit http://www.homelesstraining.com/
Speaker
Ryan Dowd
