Troubleshooting is now a common reality for anyone who works with computers in all of their various shapes and sizes – smartphones, desktops, even smart watches. Eventually, something will go wrong, stop working, or not work as expected. This tutorial is intended to sharpen problem solving skills, especially when it comes to investigating issues with technology.
In this tutorial, we will assume that you don’t know where to start, or that you’ve tried everything and are now stuck in solving a computer problem. This tutorial is first and foremost aimed at people who are not computer experts.
What We Need
As we get started, it helps to think about what we need. If we want to solve a computer problem, we need to know two major pieces of information:
- What is broken?
- How do I fix it?
If it was as easy as that, we’d all be masters of our computers, right? Sometimes, this is much easier said than done!
Ongoing Example
Throughout this tutorial, we’ll be using the same example to make it easy to compare the ideas we’re about to present. Our running example is that the computer has no wireless (wi-fi) internet connection. We’ll include reminders of the example as needed, but you can always refer back to this introduction to see it again.
