Learn from one of the nation’s leading experts on library safety and security. Dr. Steve Albrecht has trained thousands of library employees on the do’s and don’ts of handling challenging, entitled, odd, or even threatening patrons, including the homeless, mentally ill, drug users, unruly students, gang members, thieves, Internet hogs, and others who can disrupt your library environment. This webinar program offers practical and realistic tools which will make your facility a better, safer place to work. Enjoy Steve’s real-life experiences as a law enforcement officer, mixed with his use of humor. Learn safe workplace behaviors, security measures, personal protection methods, and how to activate your “high-risk” customer service skills. Here’s what Steve covers in this fast and empowering webinar:
- Your Tool Kit: Five Service Tools and Five Security Tools
Our List of Challenging Patrons: From Pets to Pedophiles - Addressing Patron Harassment Problems: Setting Better Boundaries
- Opiate Users and Narcan
- Restroom Security Issues
- Managing Homeless and Mentally Ill Patron Behavior Issues with Empathy
- Enforcing Our Code of Conduct
- Changing the Ratios of Confrontation
- Using Space, Distance, and Proxemic Barriers
- Workplace Violence and the Run-Hide-Fight Response to Active Shooters
- Our Library Facility Security Plan
- Interacting with the Police
- Verbal Judo: The L.E.A.P.S. Model
- Books for Your Resource List
About the Speaker
DR. STEVE ALBRECHT. Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield. Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment. He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)
