You can create a library workplace where focused, motivated, and self-directed employees want to come to work, do their work, interact effectively, and develop and grow. You can use coaching to get these results. Coaching is the use of a series of one or more formal and informal pre-disciplinary meetings, that focus on an employee’s performance or behavior. The goals range from career development and promotion to correcting problematic behaviors, to improving performance in specific areas. It’s an employee-centered and time-focused process, using “homework” (projects given to the employees to complete at work), to move the process forward. and setting milestones.
Working together with employees who want or need to change, you can mutually create a realistic prescription for change using tools, shared experiences, guidance, career-path mentoring, and continuing support. When using coaching interventions, employees can be taught to build their skills, redirect unproductive behaviors, and become more self-reliant. This webinar will focus more on coaching tools rather than coaching theories and will help you solve a complex organizational problem: how to get the very best from your employees, at every level.
As a subject, coaching is often picked up “on the job,” as opposed to more formal training programs or workshops. Coaching skills are not always well-developed, even in senior managers or supervisors, and especially with new ones, who may be good a the technical parts of their jobs but not as much on the “people” side. Some managers and supervisors often feel uncomfortable confronting poor performance or bad behavior, so they let these problems escalate until they become an HR issue or a discipline meeting. This session helps them to have these conversations, using a structured process. We’ll discuss how to overcome excuses, denial, objections, and rationalizations with employees.
About the Speaker
DR. STEVE ALBRECHT. Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield. Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment. He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)
