OVERVIEW:
This webinar demonstrates the six core themes of true Service Leadership:
- Vision and Values;
- Direction;
- Persuasion;
- Support;
- Development;
- and Appreciation.
Dr. Steve Albrecht will talk about how to take these abstract leadership concepts and operationalize them into concrete approaches, so you can apply them with the people you lead or support in your library.
LEARNING OBJECTIVES:
- Defining Service Leadership and the six core themes.
- Vision and Values: Can you communicate your strategic plan to your team?
- Direction: Can you set realistic project goals and timelines for your staff?
- Persuasion: Can you convince people above or below you to follow your ideas?
- Support: Are you a micromanager, a missing manager, or a hybrid manager?IntroD
- Development: Do you create opportunities for your staff to grow in their jobs or promote?
- Appreciation: Do you use praise, rewards, and ceremonies for your employees?
This 60-minute training webinar is presented by Library 2.0 and hosted by trainer, author, and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate. This is an updated version of this webinar for 2023.
About the Speaker
DR. STEVE ALBRECHT. Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield. Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment. He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)
