Customer Service & Communication
Showing 1–20 of 111 resultsSorted by latest
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Managing Difficult Conversations Online (9/10/26)
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Working Out: Building Your Confidence Muscle (8/27/26)
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Creating Healthy Library Workspaces (8/5/26)
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Let’s Do a Mind Map! (7/21/26)
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New!Novare: WordPress for Libraries with Diana Silveira
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New!Novare: Library Marketing Made Easy with Kathy Dempsey
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New!Novare: Accessible Library Programs: Designing Inclusive In-Person and Online Events with Lindsay O’Neill
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Media Relations Basics (11/18/25)
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New!Novare: How to Say “No”
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New!Novare: Digital Accessibility Principles: An Introduction to Section 508 Compliance
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Tech Talk: What is Social Media?
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Instagram – Share Your Moments
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From Compassion to Action: Serving those with Mental Health Challenges in the Library
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Research Essentials – Making Citations Easier
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Critical Thinking Skills – Burden of Proof
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New!
Novare: Making Emails Count: Best Practices for Professional Emails
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New!Novare: Getting Images Ready for the Web with Laura Solomon
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Kerry Mensoir & Dr. Steve Albrecht: “Patron De-Escalation Techniques: Using the Science of Human Communications to Get Better Results”
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“Handling Complaints or Protests About Content” with Dr. Steve Albrecht and Barry Trott (Free Version)
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Dr. Sue Alman: “Library Advocacy: Everyday Marketing Tools and Techniques”