A 60-minute training webinar presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht.
There are four core themes to team success in the library environment:
- We take care of each other here. Team-building is about focusing on creating and applying the tools and techniques that individual employees and workgroups need to be successful.
- Our library will not tolerate behaviors from employees, managers, or supervisors that can harm a functioning, productive team, create a hostile work environment, or make it difficult for our co-workers to do their work safely and successfully. Bosses need to step in and initiate solutions when employees or teams are not getting along, using a structured process.
- We have external service relationships with our patrons and internal service relationships with our co-workers, and both are important and need to be maintained and balanced throughout our workday. However, sometimes the internal service focus doesn’t get much attention until there are problems with our workgroups.
- Even high-functioning teams need guidance, support, and reminders to help them meet, work, problem-solve, and thrive. The tools from this webinar can help.
About the Speaker
DR. STEVE ALBRECHT. Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield. Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment. He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)
