Patron Interactions
Showing 81–96 of 96 resultsSorted by latest
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How to handle someone who is intoxicated
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How to Get Someone to Leave Safely
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How to Backup Your Coworkers
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Unattended Children: How to talk to parents about their children’s behavior
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Too Many Bags: How to address someone bringing in too much stuff
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Survival Spanish for Library Staff
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Prejudice: How to respond to prejudicial comments from customers
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Jerks with Homes: How to Deal with Members of the Public Who are Being Jerks About Homeless Folks
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How To Handle Angry Customers
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Fights: How to prevent and stop them (safely!)
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De-Escalation – Skills and Practice
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De-Escalation – Recognizing and Responding to Tense Situations
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COVID: How to Deal with Problem Behaviors Related to COVID-19
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Advanced Body Language (1 hour)
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Handling Complaints or Protests About Content
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(NEW) Homeless De-Escalation Core Training