Patron Interactions
Showing 61–80 of 96 resultsSorted by latest
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Homelessness is a Housing Problem: A conversation with Gregg Colburn
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Homelessness 201: A Deeper Understanding (1 hour)
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Homeless Training Quick Lessons for staff meetings
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Homeless De-Escalation 201 Workshop
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Homeless De-Escalation 101 Workshop
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Hoarding: How to help someone not get evicted
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Drunk or High: How to De-Escalate Someone who is Under the Influence
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Dementia: How to work with people with dementia and Alzheimer’s
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COACHING: How to coach your staff on de-escalation
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Body Odor: How to Address Body Odor Without Awkwardness (Libraries and Other Public Organizations)
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Bed Bugs: How to Prevent and Handle Outbreaks
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Backup: How coworkers SHOULD provide backup during conflict
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Autism: A Conversation with Carly Danesh-Jones
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Repeat Offenders
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Mistake #4: Having an “Audience”
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Mistake #3: Ignoring “The Bully Trap”
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Mistake #2: Violating “The 5-Second Rule”
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Mistake #1: Saying the wrong thing…with your body!
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Mental Illness Part 2: Low Risk Situations
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Mental Illness Part 1: High Risk Situations