Customer Service & Communication
Showing 41–60 of 111 resultsSorted by latest
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Dr. Steve Albrecht: “Effective Communication: How to Have Learning Conversations with Patrons and Colleagues”
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Dr. Steve Albrecht: “Dealing With Patrons With Mental Health and Substance Use Disorders: Behavioral and Medical Events”
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Dr. Steve Albrecht: “Customer Service in Stressful Situations: Step-by-Step to Better Interactions with Patrons”
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Dr. Steve Albrecht: “Customer Service All-Staff Skills Refresher: Library Interactions and the Moments of Truth”
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Dr. Steve Albrecht: “Better Responses for Patrons Dealing with Homelessness: An Empathy Driven Understanding
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Dr. Steve Albrecht: “Better Communications with Our Patrons and Employees: What is “I-Speak Your Language”?
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Dr. Steve Albrecht: “Awkward Conversations & Difficult Situations (2023)”
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Dr. Steve Albrecht: “Awkward Conversations: How to Handle Difficult Discussions with Patrons”
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Dr. Steve Albrecht and Barry Trott, MSLS “Handling Complaints or Protest About Content”
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Niche Academy Webinar – Instructional Design for Adult Learners: A Primer
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Niche Academy Webinar – Information Literacy and the Age of Fake News
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Niche Academy Webinar – Building Information Literacy Competencies
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Understanding Post-Traumatic Stress Disorder in Veterans: A Conversation with Dr. Kathy Platoni
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Understanding Addiction: A Conversation with Dr. Nicholaus Christian
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Traumatic Brain Injury (TBI)
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Teenagers (Part 2): Teens with Trauma/ACEs
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Teenagers (Part 1): Basics of Teenage Behavior
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Suicide: A Conversation with a Suicidologist Stephanie Weber
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Substance Abuse 101: An overview of the effects and risks of common drugs
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Sexual Harassment: How to respond to a customer’s inappropriate comments 1:14 hrs Toggle sidebar Intro