Customer Service & Communication

Showing 81–100 of 111 resultsSorted by latest

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  Body Odor: How to Address Body Odor Without Awkwardness (Libraries and Other Public Organizations)

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  Bed Bugs: How to Prevent and Handle Outbreaks

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  Backup: How coworkers SHOULD provide backup during conflict

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  Autism: A Conversation with Carly Danesh-Jones

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  Repeat Offenders

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  Mistake #4: Having an “Audience”

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  Mistake #3: Ignoring “The Bully Trap”

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  Mistake #2: Violating “The 5-Second Rule”

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  Mistake #1: Saying the wrong thing…with your body!

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  Mental Illness Part 2: Low Risk Situations

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  Mental Illness Part 1: High Risk Situations

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  How to handle someone who is intoxicated

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  How to Get Someone to Leave Safely

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  How to Backup Your Coworkers

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  Unattended Children: How to talk to parents about their children’s behavior

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  Too Many Bags: How to address someone bringing in too much stuff

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  Survival Spanish for Library Staff

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  Prejudice: How to respond to prejudicial comments from customers

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  PCI Access and Agency: Welcoming the Disabled Community at Public Libraries (February 2025)

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  Mental Illness (Part 1): How to handle problematic behavior